Sales Support Superstar

Trade · Auckland CBD, Auckland (Hybrid), New Zealand · Full-Time · $25/hr

Here is what this job really is: keeping customers confident and making sure nothing falls through the cracks. As Sales Support Superstar, your work is not only about chasing leads. You confirm what each customer needs, keep their information accurate and push every agreed solution from the first conversation to completion.

You sit between the customer and the wider business, working with coaches and operational teams. Clear communication, attention to detail and the ability to check and coordinate customer requirements keep each opportunity professional and each customer experience consistent.

The right person takes ownership, speaks with confidence and understands why accuracy matters when handling customer information and referrals. Read the requirements below carefully and apply only if your experience matches.

Key Responsibilities

Follow up and manage leads so each one progresses without delay
Serve as the trusted link connecting customers, coaches and internal teams, and keep strong relationships with customers and internal stakeholders
Take the customer requirements identified in coaching conversations, review them and follow them through
Contact customers directly to confirm information and push agreed solutions forward
Make sure every customer opportunity is correctly recorded, checked and acted on, and that requirements reach the relevant teams accurately
Coordinate referrals across the business from first identification to completion
Spot missing or unclear information, arrange the follow-up needed, monitor outstanding actions and take ownership until they are closed
Use sound judgement to resolve customer concerns and process issues
Keep records accurate in the relevant systems and technology while handling competing priorities with a high level of accuracy
Communicate in a professional, open and consistent way that gives customers confidence, represent the organisation positively and contribute to a collaborative team focused on trusted customer outcomes

Requirements & Eligibility

Clear verbal and written communication
Experience gained in sales, customer service, client support or a comparable customer-facing role
Confidence dealing directly and professionally with customers
Ability to build credibility and keep customer relationships for the long term
Close attention to detail when handling customer information
Ability to check requirements and make sure follow-through is accurate
Well organised, with excellent time management
Ability to handle multiple priorities and several stakeholders at once
A proactive, accountable, customer-first approach to service with a positive mindset
Resilient and adaptable in a fast-paced environment, and confident using technology and picking up new systems
Solid problem-solving and critical-thinking ability
A reliable, professional person who works collaboratively within a wider team and is committed to accurate customer outcomes
Sponsorship is on offer for suitable overseas candidates who meet the role requirements and applicable visa criteria

Apply: [email protected] · WhatsApp