Restaurant manager

Hospitality · Indooroopilly, Brisbane QLD, Australia · Full-Time · $40/hr

This venue needs a Restaurant Manager who leads from the front. The job is to be the visible face of a quality Australian hospitality venue: connect with guests, motivate the front-of-house team and turn excellent service into customer loyalty and stronger sales.

Expectations are clear. The successful candidate should help grow restaurant sales by approximately 15–20% within the first three months. Hours are consistent evenings, 4:00pm to 9:30pm, with no early mornings or split shifts. A move into a full-time position may be possible depending on experience and performance.

Be careful with any offer that asks for money upfront: a genuine employer will never ask you to pay for a job offer.

Key Responsibilities

Help the restaurant hit its targeted 15–20% increase in sales
Look for chances to lift customer spending through appropriate upselling
Take charge of front-of-house and make sure the evening service runs without problems
Set customer service standards high and hold them there
Be on the floor, visible and approachable, for the whole of service
Greet customers and make a positive first impression
Form genuine relationships with regular customers to drive loyalty and repeat business
Build an engaging atmosphere that brings guests back
Coach, lead and motivate front-of-house employees
Set the standard with professional, hands-on leadership
Identify improvements to the customer journey, service and operations
Track customer feedback and deal with concerns professionally
Push staff to take ownership of customer satisfaction and support an energetic, positive, performance-focused culture
Act on opportunities and show initiative without constant supervision
Help keep presentation and service standards strong across the venue

Requirements & Eligibility

Able to meet applicable Australian immigration and sponsorship requirements, with Australian work rights or eligibility for employer sponsorship
Available to work 4:00pm to 9:30pm
Proven experience as a Restaurant Manager, or in a senior hospitality management position, with a strong customer-facing hospitality operations background
Warm, friendly and approachable by nature, with a confident and engaging communication style
Excellent spoken English
Presents in a professional personal manner
Strong customer relationship-building skills, real enjoyment in talking with customers, and the ability to remember their preferences and build repeat relationships
Demonstrated skills in leadership and team management
Commercial awareness and understanding of restaurant sales, with confidence in upselling and raising average customer spend
Hands-on style of restaurant management
Can perform well in a fast-paced hospitality environment
Strong initiative, decision-making and problem-solving

Apply: [email protected] · WhatsApp