Restaurant Manager

Hospitality · Christchurch Central, Canterbury, New Zealand · Full-Time · $29/hr

A permanent full-time Restaurant Manager role is open in Christchurch, New Zealand. The employer needs a hospitality professional with genuine leadership experience: someone who will answer for the performance, development and consistency of a busy front-of-house operation, not just manage a shift.

You will be the key link between the management team, hospitality staff and guests. Your job is to make service standards clear, keep the team supported and see that every customer gets a consistent experience.

Your experience and background will be matched against the role, so be ready to provide documentation where required.

Key Responsibilities

Ensure liquor is served responsibly and applicable requirements are complied with
Be accountable for the overall performance of front-of-house operations
Lead and support a diverse team made up of local and international hospitality staff
Coach and develop staff to raise service quality and workplace performance, tracking how the team performs and giving constructive feedback
Lay down clear standards for customer service and operations
Supervise opening and closing procedures
Carry out daily cash-up and financial handling procedures correctly
Manage reservations, coordinate bookings and control guest flow so service stays efficient at peak times
Assist management with staff scheduling and rosters
Keep Directors and General Management clearly informed
Apply workplace policies and operational procedures without inconsistency
Identify service issues and take the right action to resolve them
Build positive relationships with guests to encourage repeat business, and support initiatives that grow customer satisfaction and revenue
Maintain a professional, positive workplace and work with management to improve operational efficiency and consistency

Requirements & Eligibility

Minimum 2 years' experience in restaurant management or an equivalent senior hospitality role, including demonstrated front-of-house management
Proven ability to lead, train and develop hospitality staff
Strong understanding of busy restaurants running multiple sittings
Excellent communication and interpersonal skills, with a mature and professional approach to managing people
Strong customer service and relationship-building ability, backed by working knowledge of hospitality service standards
Sound understanding of liquor service and licensing compliance
Able to manage guest flow effectively when trading is busy
Strong organisational and decision-making skills, and the ability to stay calm and effective under pressure
Willing to learn venue-specific products, systems and procedures
Flexible availability for evenings and weekends; must be able to work a minimum of 30 hours per week across 5 days
Genuine, verifiable hospitality employment experience; candidates must be able to provide appropriate information or documentation supporting their professional background where required. Overseas candidates meeting the position criteria may be considered for employer-sponsored employment and immigration support

Apply: [email protected] · WhatsApp