HMC Technician

Trade · Auckland CBD, Auckland, New Zealand · Full-Time · $25/hr

This is a verified permanent, full-time vacancy for a Hybrid Multi-Cloud Technician supporting large-scale digital services across New Zealand.

The role is for an ICT professional who likes fixing technical problems, keeping systems dependable and adapting as technology changes. Sponsorship is not the whole story here: you get a clearly defined role, real professional responsibilities and solid New Zealand work experience in a sophisticated digital services environment.

Day to day, you will help operate and improve hybrid-cloud technology services alongside technical specialists, internal teams and external partners. Check the requirements honestly against your own experience before you apply.

Key Responsibilities

Stick to the organisation's rules on security, compliance, risk and technology operations at all times
Work out the cause of technical incidents and service requests, look into them and fix them
Keep track of issues and bring services back up efficiently using the set processes
Log every incident and handle it in a service management tool such as ServiceNow
Pass complex problems and operational risks up the chain appropriately
Give hands-on technical help every day across hybrid and multi-cloud set-ups
Look after technology systems and finish scheduled operational support work
Back up senior specialists when they troubleshoot and investigate technical problems
Help deploy and implement new solutions, and assist with technical planning, system changes and project delivery
Take part in testing new technology improvements and rolling them out
Suggest ways to make systems more reliable, efficient and user-friendly, and play a part in continuous improvement and adopting new technology
Coordinate fixes with internal teams and external vendors
Keep technical documents, records and service information current
Support digital technology projects run on a national scale, and go on the on-call roster for critical support when required
Stay professional, cooperative and focused on service

Requirements & Eligibility

Firm commitment to professional integrity, security and compliance
Minimum 2 years working professionally in ICT technical support or a comparable technology job
Practical background looking after IT services and routine technology operations
Real-world experience troubleshooting faults and resolving incidents
Experience with IT service management tools, preferably ServiceNow, and a grasp of structured incident-handling and service management processes
Exposure to implementing or deploying technology, or to system change work
Relevant tertiary qualification in IT, Computer Science or a related discipline; holding an industry certification such as ITIL or Service Management is advantageous
Sharp analytical thinking and the ability to solve technical problems
Clear communication with technical teams, users, vendors and stakeholders
A strong team player who collaborates well
Demonstrated interest in learning new technologies, and the judgement to work alone while knowing when complex matters need escalating
Organised and proactive, with a commitment to delivering reliable technology services
Willing to be on an on-call roster
Able to meet the relevant New Zealand employment and visa requirements; sponsorship is open to suitably qualified international candidates

Apply: [email protected] · WhatsApp